Returns & Refunds Policy

Effective for all orders placed through our online store.

DISCLAIMER: The business retains full and unconditional authority to approve, deny, modify, or grant any return or refund request at its sole discretion. Any resolution offered is a goodwill gesture and does not constitute an admission of liability or set a precedent for future claims.

 

1. General Policy — All Sales Are Final

All purchases made through our online store are final. We do not offer standard refunds or exchanges. We strongly encourage all customers to verify product specifications, sizes, and compatibility before placing an order.

If you require assistance selecting the correct product prior to purchase, our team is available to help. Please contact us before ordering.

2. Manufacturing Defects & Transit Damage

We stand behind the quality of our products. If an item arrives with a verified manufacturing defect or was damaged during transit, we will arrange a replacement at no cost to you.

2.1 Eligibility Conditions

To be considered for a replacement, all of the following conditions must be met:

• The issue must be reported within 14 days of the confirmed delivery date.
• Clear photo or video evidence of the defect or damage must be submitted at the time of the claim.
• Proof of purchase (order confirmation or receipt) must be provided.
• The original item must be returned to us in full before any replacement is dispatched. Replacements will not be sent until the returned item has been received and inspected.

2.2 Return Shipping Costs

• Manufacturing defects: Return shipping costs are covered by the company.
• All other scenarios (e.g. transit damage under dispute, goodwill replacements): Return shipping costs will be assessed on a case-by-case basis and communicated to the customer prior to return.

3. Incorrect Orders

We are unable to accept returns or process refunds for orders placed incorrectly by the customer — including but not limited to selecting the wrong size, model, or quantity. Customers are solely responsible for verifying order details before checkout.

If you are unsure about any product specifications before purchase, please contact our team for guidance.

4. Non-Eligible Items

The following items are strictly excluded from any return, refund, or replacement consideration:

• Items that have been used, installed, or altered in any way.
• Items reported outside the 14-day claim window from the date of delivery.
• Items returned without prior written approval from our team.
• Items where photo evidence or proof of purchase has not been provided.
• Damage caused by improper installation, misuse, or negligence.

5. How to Submit a Claim

To initiate a return or replacement claim, contact our team and include the following:

• Your order number
• Full name and contact details
• A clear description of the issue
• Photo or video evidence of the defect or damage
  
• Proof of purchase (order confirmation email or receipt)

Our team will review your submission and respond within a reasonable timeframe. Approval is not guaranteed and remains at the sole discretion of the business.

6. Genuine Concerns & Goodwill Resolution

We understand that circumstances vary. If you have a situation not specifically addressed in this policy, we encourage you to reach out. Our team reviews every case individually and will make every reasonable effort to find a fair resolution.

Any resolution offered outside the terms of this policy is made entirely at the discretion of the business as a goodwill gesture, and does not create any ongoing obligation or legal entitlement.

7. Governing Law & Jurisdiction

This policy is governed by and construed in accordance with the laws of Australia. By placing an order with us, you agree that any disputes arising from or related to this policy shall be subject to the jurisdiction of the relevant Australian courts.

Nothing in this policy is intended to exclude, restrict, or modify any rights or guarantees you may have under the Australian Consumer Law (ACL) that cannot lawfully be excluded.

This policy is subject to change without prior notice. The version published on our website at the time of your order applies. For questions, contact our team directly.